Privacy Policy

Last updated: 22 October 2026

This Privacy Policy explains how Shams Al Marjan Tours LLC (“Shams Al Marjan”, “we”, “us”) collects, uses and protects personal information when you visit shamsalmarjan.ae, contact us, or book one of our private farmhouses in Ras Al Khaimah.

1. Who we are

Shams Al Marjan Tours LLC is a company registered in Dubai, United Arab Emirates, with its business address in Al Qusais, Dubai. We rent private farmhouses and farm stays in Ras Al Khaimah. For any privacy question, contact us at hello@shamsalmarjan.ae or on WhatsApp/phone +971 56 900 4773.

2. Information we collect

Information you give us:

• Enquiry form: your name, email address, preferred check-in and check-out dates and your message.
• WhatsApp and phone: your phone number, WhatsApp profile name and anything you send us, such as dates, number of guests, the farmhouse you are interested in and special requests.
• Email: your email address and the content of your message.
• Bookings: the details needed to confirm and manage your stay, such as the lead guest’s name, contact details, stay dates, number of guests and any identification the law or the property requires at check-in.
• Account (optional): if you register on the site, your username, email address and password (stored in encrypted form).

Information collected automatically: when you use the website we and our service providers collect technical information such as your IP address, browser and device type, pages viewed, the link or ad that brought you to the site, and clicks on WhatsApp, phone and email buttons. This is collected through cookies and similar technologies described in section 5.

We do not take card payments on this website and do not store your card details.

3. How we use your information

• To answer your enquiry and send availability, prices and booking details.
• To confirm, manage and deliver your booking, including check-in, the security deposit and any changes or cancellations under our Cancellation Policy.
• To arrange payment, including sending payment links (for example Tamara) after a booking is confirmed.
• To keep the website secure, prevent spam and fraud, and fix problems.
• To measure which pages and adverts lead to enquiries, and to improve our website and advertising.
• To meet our legal, accounting and tax obligations and to handle disputes.

We rely on your consent, on steps you ask us to take before or under a booking, on our legal obligations, and on our legitimate interest in running and promoting our business, as permitted by UAE law.

4. WhatsApp enquiries

When you tap a WhatsApp button on our website, WhatsApp opens with a pre-filled message to +971 56 900 4773 that may include the farmhouse name, your dates and guest numbers. Nothing is sent until you press send. Messages are handled through WhatsApp Business, a service of Meta, and are subject to WhatsApp’s own terms and privacy policy. We use the conversation only to deal with your enquiry or booking.

5. Cookies and tracking technologies

Cookies are small files stored on your device. Our website uses:

• Essential cookies: needed for the site to work, for example page caching, security and keeping you logged in if you have an account.
• Google Ads (Google tag): tells us when a visit that started from a Google ad leads to a WhatsApp or phone enquiry, and helps Google show our ads to relevant people.
• Meta Pixel (Facebook and Instagram): records page views and WhatsApp or phone enquiries so we can measure and improve our Meta ads.
• OpenAI ads measurement pixel: records page views and enquiry clicks so we can measure ads shown in ChatGPT.
• Other Google services: Google Fonts for text display, Google Maps links for directions, Google review widgets showing guest reviews, and Google reCAPTCHA to protect our login and registration forms from spam.

We do not currently use Google Analytics.

Your choices: you can block or delete cookies in your browser settings; the website will still work, although some features may not. You can control personalised ads from Google at adssettings.google.com and from Meta in your Facebook or Instagram ad preferences. Each provider’s own privacy policy explains how it uses the data it collects.

6. Who we share information with

We do not sell your personal information. We share it only where needed, with:

• Booking and property-management tools we use to manage availability and reservations (such as Hostaway), and booking platforms (such as Airbnb or Booking.com) if you book through them. Bookings made on those platforms are also covered by their own privacy policies.
• Payment providers, such as Tamara, when you choose to pay through a payment link they provide.
• Communication providers, such as WhatsApp (Meta) and our email provider.
• Advertising and measurement providers: Google, Meta and OpenAI, as described in section 5.
• Website hosting, security and maintenance providers that run our website.
• Property staff who need your name and stay details to welcome you at check-in.
• Authorities, when the law requires it, for example guest registration or a lawful request.

Some of these providers may store or process information outside the UAE. Where this happens, we rely on providers that protect personal data as required by applicable law.

7. Marketing messages

We will only send you offers or news if you have asked us to or have stayed with us before and have not opted out. You can stop them at any time by replying “STOP” on WhatsApp or emailing hello@shamsalmarjan.ae.

8. How we protect your information

Our website uses an encrypted (HTTPS) connection. Access to guest information is limited to the people who need it to handle your enquiry or stay, and our systems are protected by passwords and security software. No method of transmission or storage is completely secure, but we take reasonable steps to protect your information and will act promptly if we become aware of a problem.

9. How long we keep information

• Enquiries that do not lead to a booking: up to 24 months, then deleted.
• Booking, payment and invoice records: for as long as UAE commercial and tax laws require us to keep them.
• Advertising and measurement data: kept by Google, Meta and OpenAI under their own retention settings.
• Website accounts: until you ask us to delete the account.

We may keep information longer if needed to resolve a dispute or comply with a legal request.

10. Your rights

Subject to applicable UAE law, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, you can ask us to:

• tell you what personal information we hold about you and give you a copy;
• correct information that is wrong or incomplete;
• delete your information, where we are not required to keep it;
• stop or limit using your information, including for marketing; and
• withdraw any consent you have given.

To make a request, email hello@shamsalmarjan.ae or message +971 56 900 4773. We may ask you to confirm your identity and will reply within 30 days.

11. Children

Our website and services are for adults. Bookings must be made by a person aged 18 or over, and we do not knowingly collect information from children online.

12. Links to other websites

Our website links to other services, such as WhatsApp, Google Maps, Instagram, Facebook and booking or payment providers. Their privacy practices are their own, and we encourage you to read their policies.

13. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

14. Contact us

Shams Al Marjan Tours LLC
Al Qusais, Dubai, United Arab Emirates
Email: hello@shamsalmarjan.ae
WhatsApp / phone: +971 56 900 4773